Pros
The benefits in this position are great, the pay is okay. Leadership in the Personal Teller Center are kind and supportive. Once you get comfortable, the job is fairly straightforward. There is opportunity for career growth across many fields of banking.
Cons
You will not have the schedule you applied for until about 6 weeks after you start. The training is incomplete, there are almost no test environments for the programs, and resources materials are really hard to find as they are not consolidated. As such there is a steep learning curve. Additionally, this job is very demanding, you take calls back to back to back for your entire shift with only a 30 min unpaid lunch break in the middle of the day. Hardware often breaks, the software often has issues. If you are prone to burnout this is not the job for you. Time off is booked out a year in advance in January/upon hire. If you are hired later in the year you have to choose your PTO around everyone elses. If you need time off outside of that initial choosing of timeslots (doctors appointments, family events, etc), it is very hard to get it approved. The PTC is perpetually shortstaffed, even when only one or two short of capacity, putting more strain on employees and further reducing the likelihood of time off.