Worst Job I ever had - Customer Service Executive Workhuman Employee Review

1.0
Oct 18, 2022
Recommend
CEO approval
Business Outlook

Pros

You can get vouchers from time to time when managers want to compensate for overworking you.

Cons

Poor training, unrealistic Q.A targets, no clear career path, fake culture of positivity, very poor work/life balance, high staff turnover, fast paced, too much work/pressure for too little money.

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Workhuman Response
3y
Thank you for sharing your feedback. The employee experience is important to us, and we continue to identify and tackle opportunities that exist to adapt and improve our culture, particularly as we try and design new ways of working that reflect the environment we have today. Providing training and development opportunities for our employees is a top priority for us. In fact, one of our top hiring sources has been internal promotions and career mobility. I have an open-door policy, and invite you, and any other employees, to discuss your feedback with me directly, as that is the best way to be heard and to address your concerns directly and in confidence.

Explore other reviews about Workhuman

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Good pay and benefits On a good path for the future

Cons

Main offices in Ireland and Framingham can be hard for communications, but we make it work.

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Workhuman Response
4mo
Thanks for sharing your feedback and we're glad your working experience is a positive one.
2.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good coworker relationships Flexible schedule Some of the tech industry standard 'perks'

Cons

Burn out Constant pressure to increase profits Ineffective leadership Points recieved is considered part of your overall salary

7
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Workhuman Response
2w
Thank you for sharing your feedback and for recognizing the strong relationships, flexibility, and benefits that many employees value at Workhuman. We recognize that customer-facing roles can be fast-paced and that experiences can vary across teams. As our business continues to mature, we're investing in stronger planning, clearer prioritization, and more effective ways of working across the organization. We'd also note that while recognition awards are an important part of our Total Rewards philosophy and are reflected in employees' Total Rewards statements, they are separate from base salary and bonus compensation. Recognition is first and foremost about celebrating meaningful contributions and impact, while also providing employees with tangible rewards for the great work they do. We know there is always more to do, and we remain committed to listening, learning, and improving the employee experience as we continue to grow. Thank you for taking the time to share your perspective.
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