Only going one way - Forward ! - General Store Manager Wren Kitchens Employee Review

5.0
Apr 9, 2017
Recommend
CEO approval
Business Outlook

Pros

I have worked as a manager in the Southern division for over 4 years during which time I seen this company transform itself, not just in terms of its number of showrooms, sales numbers etc but in the level of professionalism it operates to now across all business functions and what it aspires to be in the future. This is evident as much as anywhere in the approach to performance management at all levels. Whilst I do recognise some of the negativity in some of the posts in this forum and the behaviours that have given cause to it, these behaviours are the Wren of the past and whilst that does mean that they cannot still be found, they are increasingly rare and will not be part of the Wren of the future. The Southern leadership team value stability and will always look to support any member of the team through any difficulties in a constructive manner. It is absolutely the case that there is daily pressure to hit targets etc but the starting point for this is always friendly competitiveness and fun encouraged through an informal and open culture. So if you are driven and capable; The Wren product is fantastic and is the best value in the market. Our showrooms are superb and getting even better (check out some of the new ones) Earnings are the best in the industry Continued growth means a wealth of opportunity to progress if you wish to. I cannot think of another business with so much momentum So if you are driven and capable there is nothing to fear here, this company will be dominant in its markets, it has gone through some pain to get where it is but now is a great time to join.

Cons

Like all retail businesses the requirement is for you to be there when your customers are available, that means (perhaps more than most) the difficulty of work / life balance is more acute so be aware of what you are signing up for and how it will work for you. The company is young and dynamic, change is fast and frequent, as a result sometimes these changes are not as thought through as thoroughly as they may have been and the communication of them may leave something to be desired. This can be frustrating but that said they generally work out in the end, you have to be prepared to roll with it!

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

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Wren Kitchens Response
5mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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