Please don’t read these fake reviews - Kitchen Designer Wren Kitchens Employee Review

1.0
Feb 14, 2023
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the people i worked with and made some great friends.

Cons

Honestly where do i start.. Firstly the reviews on here are fake and made to look like it’s a great place to work. Don’t even waste your time applying here and i’ll explain why. A lot of us just got let go without warning from the directors due to ‘protection of the company’ a company that make billions a year. Every showroom has their favourite designers so if you’re new, you do not stand a chance. Management have complete control over lead allocation, you will book a customer in for a design appointment and management will take it straight off ya and give it to the top. The showrooms are FULL of gossip, people will talk about you behind your back, management will bully you, the top designers that have been their years WILL steal your appointments and WILL stab you in the back to do anything they can to put a sale through. Targets are ridiculous, you will work every weekend and have a team brief on the weekend where the managers will just belittle you and tell you you’re not good enough and you need to sell more, you need to book more appointments, you are never good enough. The turnover is so high due to directors constantly sacking designers and designers just leaving due to how bad it is to work here. You will go home constantly worrying if you’re going to have a job tomorrow if you don’t sell soon. Managers will go to meetings every month with the directors where they can see everything you’re doing. The directors have sacked a lot of designers at these meetings due to very little mistakes ‘get rid of them’ they say and then you’re out. Honestly you will go home with worry, constantly thinking about work, targets.. & everyday you will be wondering if you will still have your job tomorrow if you don’t sell soon just a terrible terrible place to work, it is not worth it and if i can stop someone from going through the struggle i went though by working here i will.. do not work for a company and give them £500-£800K a year from all your hard work and it really is hard work even trying to get to that much in a year, for them to treat you like rubbish constantly.

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

avatar
Wren Kitchens Response
4mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

avatar
Wren Kitchens Response
6mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
See reviews by: Helpful|Rating|Date|All