Please don't come back to Vermont - Customer Service Representative XLA Employee Review

1.0
May 12, 2018
Recommend
CEO approval
Business Outlook

Pros

none, and don't pay any attention to the company response, it is far from honest or genuine.

Cons

The company was a subcontractor here in Vermont for the Homeland Security Tip line, there was no leadership, concern for employees or communication with the client. Pay was $15.00 hr/ the company charged the client more then double. All workers got was two 15 minute breaks per day. In April we were told the contract would run until September, everyone was laid off in May.

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XLA Response
8y
Thank you for taking the time to write a review, and we are sincerely sorry your experience wasn't as positive as it could have been. Please understand there are many dynamics involved in government contracting, and we try to avoid negatively impacting our staff at all costs when it comes to compensation and funding. The company has prided itself on setting the tone for true open dialogue between the corporate office and our remote locations, and will look to further enhance this moving forward in light of your concerns. We certainly understand the frustration with a contract ending early and with little notice, but welcome you back should a position be of interest to you in the future.

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