Customer Service Associate - Anonymous employee Xcel Energy Employee Review

3.0
Jan 22, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoyed my coworkers and my customers. I enjoyed the different challenges involved. I liked the static schedule. I enjoyed interacting with different departments.

Cons

You always feel like big brother is standing over you. They have issues with a lot you do even if it is to benefit the customers. They nitpick about a lot of things then wonder why they lose employees shortly after they hit the floor

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5.0
Jun 15, 2026
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CEO approval
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Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

Cons

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead

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