Pros
The customers are very enjoyable people to work with. The convenience of working from home during Covid.
Cons
Management hires contract employees on a 1 year agreement. After starting Manager will constantly praise you tell you that they always take on the contract employees, praising you daily for your contributions and stating “how lucky they are to have you on board” while they have only hired these people to help during their busiest Season. Management is constantly hiding the mistakes they make. They are not paying out the replacement helper payments to their customers. Denies that the necessary receipts, model and serial numbers that customers send in for Reimbursement were never received. Forcing you to take repetitive calls from very angry customers trying to get acknowledgment that the company has received their submitted documents. During a software upgrade when customers had canceled their accounts with the program, the stayed open in the old database and continue to charge them . we were not able to make that change to stop this from Reoccurring. But would leave Proprietary functions in salesforce vulnerable to anyone making changes .then accuse you of being careless. When Business start slowing down they be rate you scream at you other employees sent you up and say you’re making mistakes only so they can just fire you.