Wishing the Job could be better - Customer Care Representative Xcel Energy Employee Review

3.0
May 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Encouraging positive coworkers Good work environment Great team leads and leadership Good health insurance

Cons

Training could be better and maybe one on one time. I don't like how people treat customer service representatives. It's mentally exhausting. I feel like they don't accommodate people with learning disabilities.

Explore other reviews about Xcel Energy

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

4.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, okay benefits, and cemented impact on the community

Cons

Because the company has a bottom line, promotional paths aren't really a thing beyond individual contributor to manager. I don't know what the next level up would be besides that.

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