Xcel Energy is a good starting point for those wanting call center experience - Anonymous employee Xcel Energy Employee Review

Great, Lots of opportunity within,

You have to drive to downtown Denver

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead