High stress good pay - Customer Contact Representative Xcel Energy Employee Review

4.0
Jun 12, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is great, but it is very stressful and hard on your mental health. They offer support services for counseling to help, but unless you have a diagnosis for a mental disability that doesn’t help with the work stress much

Cons

Mental health and if you are on 10 hour days it’s almost impossible to switch back to 8 hours without giving up a weekend day or working late evenings. Also sucks we are unable to help customers more. We have limited resources and contacts to help with unique situations and are required to follow cookie cutter processes in most situations.

Explore other reviews about Xcel Energy

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people that want to help.

Cons

Corporate, everyone is money crazy.

4.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, okay benefits, and cemented impact on the community

Cons

Because the company has a bottom line, promotional paths aren't really a thing beyond individual contributor to manager. I don't know what the next level up would be besides that.

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