Crazy hours, expectations, customers - Tech Support Representative Xerox Employee Review

2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

training period was about a month and very easy. you can wear what you want to work.

Cons

customers able to dock my pay if they gave less than 5-star review, management had unrealistic expectations for call quality and workload

Explore other reviews about Xerox

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great people and work-life balance.

Cons

Not many cons. Sometimes it is slow, but mostly not.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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