Ambitious tech with a lot of leadership issues - CX Operations Xplor Technologies Employee Review

1.0
Dec 18, 2022
Recommend
CEO approval
Business Outlook

Pros

- Remote work environment - Fair healthcare options - Bonus structure - Some travel depending on position

Cons

- Lack of transparency and effective communication - Constant leadership turnover - Inconsistency at the Executive level Leadership is completely out of touch and clueless as to how to run this company. I literally watched the CEO of my dept return from maternity leave and post an announcement about high-level executive layoffs "softened" by a promise for "baby pictures soon!". It was shockingly tone-deaf and a huge red flag. This company bought a ton of smaller companies and has absolutely no direction from leadership on how to manage them. They seem to be spinning their wheels most of the time and the constant changes in approach and direction for projects cause them to usually completely derail. Overall, they don't seem to have a vision for the future of this company, morale is about as low as I've ever seen at a tech company with no plans to improve it in sight (they aren't hitting their overly ambitious company goals so don't expect bonuses, travel, or any sort of perks).

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Xplor Technologies Response
3y
Hi there, Thanks for taking the time to share your feedback about Xplor. We’re glad to hear that you’re enjoying our approach to flexible working. We know this is something that matters for a lot of our people. That said, we’re sorry to hear there are some parts of working at Xplor that you’ve not enjoyed. We’re a relatively new company that has grown quickly through merger and acquisitions. We’re very open about our big ambitions and what we’re trying to achieve. That means we still have a lot of work to do in bringing together all our tech, teams and tools, but we’re proud of the progress we’ve already made in this area, thanks to our incredible teams. We encourage every Xplorer to make an effort to stay connected with all our progress, and to clearly hear the vision for our future, by joining our regular global and team All Hands events, and by logging in to Workplace (our internal platform for connecting) every day. Our purpose at Xplor is clear – we're here to help people succeed. We do that through our unique combination of smart software, embedded payments, and commerce-accelerating technologies. We’ve got fresh goals for 2023 that we’re confident we’ll reach and we'll share these at the upcoming Q1 Global All Hands. Thanks again for your feedback. Stefan Welack Global TA Enablement LEad

Explore other reviews about Xplor Technologies

5.0
Apr 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Love working remote, Lots of support.

Cons

I have not one negative thing to say.

2
2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I still get to work with the team I was acquired with (those who weren't unceremoniously canned at least).

Cons

-Insists on a hyper rigid corporate model, and it shows everywhere. In product development, leadership, HR. There's so much bureaucracy and rigidity in getting an answer to anything and all it means at the end of the day is that everyone you go to for help or clarification will pass the buck to the next guy. -Zero regard for employees as people. These people are cheap cheap cheap. It shows in salaries and benefits (worst US medical premium coverage I've ever seen), but also in subjecting employees to using terrible outdated tools, and in laying people off at a moment's notice with no regard for them or the workloads of those left behind. HR/People team where it seems like nobody knows what to do or how to help; everything is someone else's job. -It is a mess internally. It's a company made up of 20+ other products/brands, and nobody's talking to each other because nobody even can talk to each other. Everyone's on different systems, different payroll, different Slack, different Teams, two different versions of every policy, it's a joke. -It's depressing as hell watching them buy up other companies, fire half of them, and suck the soul out of those left behind. -I had a job I loved before we merged with Xplor. It's been less than a year here now and I cannot get out of here fast enough.

5
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