Exhausted and Overworked - Customer Success Manager Yotpo Employee Review

1.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Caring colleagues who are very willing to help. Company is growing quickly!

Cons

The customer success organization is completely overworked (12 hour days is pretty typical). Management will say that we should t be working long hours and yet they don’t do much to alleviate the workload. If you bring to their attention any sort of inefficiencies in how we work you are labeled a “complainer” and will simply not be up for promotions regardless of your performance. You need to be giddy about Yotpo 24/7 in order to climb the ladder. There is also a clear lack of diversity which leads to a very homogenous mindset within the company.

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Yotpo Response
5y
Thank you for sharing your feedback. We hear you, and feedback like this helps us pinpoint what we need to do better. We’re hiring a ton right now to alleviate stress and exhaustion for our teams. We’re diversifying where we find our candidates and working to eliminate bias in the hiring process and our internal development / mobility. Thank you again for sharing this feedback with us.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

company is great office perks hybrid

Cons

Not a ton of benefits Management seems confused

1.0
Jan 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Despite the overwhelming amount of issues, I did meet some colleagues who were kind and smart.

Cons

I was at Yotpo for a while, so I saw firsthand how unfair and poorly they operated. It's been said before but if you are a person of color, you will have a very hard time here. They form groups around one identity and favoritism. You won't get promoted or ever feel like you belong. There have been multiple instances where I've felt extremely uncomfortable. Leadership once encouraged us to reach out to customers, asking for support on political causes personal to them. This is extremely unprofessional and inappropriate. In the office, some colleagues would bring up divisive topics often and try to force their opinions on others. There were constant changes from leadership that lacked thought and follow through. Instead of thinking about what was best for employees, leadership made decisions that led to burnout, broke trust, and deepened resentment. One great example is deciding to hire multiple people and then 2 months later announcing a layoff - forcing those remaining to work twice as hard. I've seen peers get mistreated by their managers too. It broke my heart to watch kind, hardworking people be gaslit, spoken down to, and disrespected. There's a reason so many have left and are continuing to. Look to the numbers as proof, and do with that what you will.

7
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