Overworked and not enough pay - Customer Success Manager Yotpo Employee Review

3.0
Aug 21, 2022
Recommend
CEO approval
Business Outlook

Pros

My team and my manager are the only pros.

Cons

Over 90 accounts is the average. I had 120 at one point. No work life balance. Upper management says they are actively hiring but only hire when other CSMs leave. We’ve had 3+ CSMs leave in the last month due to work load and not enough pay. Other companies will pay more. Hiring managers are paying new hires more than tenured CSMs. Restructured pay for CSMs and said it was in the best interest of us but now I will be making $10-$15k less than what I am predicted to make this year. We will no longer be able to make commission on upsells and cross-sells next year and only work for a bonus pay that you can try to earn at the end of every quarter. Moving to a multi product vision where we will need to learn a new product but they won’t pay use what we deserve and just say it is in our best interest to learn another product for future growth. Can’t trust upper management.

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Yotpo Response
3y
We’re sorry to see this comment, as the changes have been met with positive feedback overall. As we took our recent changes into consideration, our goal was to ensure all employees are compensated competitively and fairly based on our new organizational structure to reflect Yotpo’s long term vision. If you haven’t done so already, we encourage you to talk with your leaders about these new changes.

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5.0
Jul 6, 2026
Recommend
CEO approval
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Pros

company is great office perks hybrid

Cons

Not a ton of benefits Management seems confused

1.0
Jan 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Despite the overwhelming amount of issues, I did meet some colleagues who were kind and smart.

Cons

I was at Yotpo for a while, so I saw firsthand how unfair and poorly they operated. It's been said before but if you are a person of color, you will have a very hard time here. They form groups around one identity and favoritism. You won't get promoted or ever feel like you belong. There have been multiple instances where I've felt extremely uncomfortable. Leadership once encouraged us to reach out to customers, asking for support on political causes personal to them. This is extremely unprofessional and inappropriate. In the office, some colleagues would bring up divisive topics often and try to force their opinions on others. There were constant changes from leadership that lacked thought and follow through. Instead of thinking about what was best for employees, leadership made decisions that led to burnout, broke trust, and deepened resentment. One great example is deciding to hire multiple people and then 2 months later announcing a layoff - forcing those remaining to work twice as hard. I've seen peers get mistreated by their managers too. It broke my heart to watch kind, hardworking people be gaslit, spoken down to, and disrespected. There's a reason so many have left and are continuing to. Look to the numbers as proof, and do with that what you will.

7
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