Great work life balance, but Zelis' future is very concerning - Analyst Zelis Employee Review

3.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Incredible work life balance with remote work, Strong starting compensation (verticals for promotion are far stickier than competitors)

Cons

Horrifically disorganized operationally (partly due to Zelis' difficulty in pivoting business model to evolving regulations in pricing transparency and non-predatory pricing); Overly political workplace environment (very "proudly" woke); Core business KPIs for Zelis were showing a gradual decline as this business model will likely have a role in the healthcare payments space, but continued increases in regulation for payment transparency and non-predatory pricing will heavily shrink Zelis' business model which have already been scene (the company has had significant trouble pivoting which was ultimately the reason for much of our team getting favorable employment offers from competitors)

avatar
Zelis Response
2y
Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. It's important to us to hear what we are doing well and what we need to improve on with every associate experience. We recognize that Zelis has undergone quite some change in the past few years as we explore new opportunities. We work very quickly and that’s exactly what it takes to make the IMPACT we strive to make with our clients. With that said, our priority is ensuring that our employees are a part of Zelis’ evolution. That being said, thank you for sharing your comments- we truly appreciate your thoughts. We strive for continuous improvement and learning and your feedback helps us identify these areas.

Explore other reviews about Zelis

5.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I 've been with Zelis for more than 3 years, and it's been a great place to build a career. One of the biggest benefits is the flexibility. Working remotely has allowed me to maintain a healthy work-life balance, which is incredibly important because my family is my top priority. I've always felt trusted to manage my work while still being present for the moments that matter most outside of work. The company has created an environment where employees are empowered to do their jobs without unnecessary micromanagement. Leadership encourages collaboration, and I've had opportunities to learn, grow, and contribute in meaningful ways. The culture is supportive, and I've enjoyed working alongside talented colleagues who genuinely care about helping each other succeed.

Cons

Like any growing organization, there are times when processes and priorities change, which can take some adjustment. Clear communication during periods of change is always appreciated, but overall, these have been manageable and haven't taken away from my positive experience.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO Some Co-Workers if you’re lucky

Cons

They move too fast. They are so interested in a profit that they will choose quantity over quality in releasing products & services to clients. They are terrible about having processes in place and support or training. It is very much a “wing it” type of environment in a way. Work life balance was good until they started making people come into the office if you’re within a 50 mile radius of one of their corporate offices even if you initially were hired to work remote and even if nobody from your department or team even works at that said office. You ultimately will leave home working remotely to drive up to 50 miles to go into an office to work remotely. I thought pay was good until I started seeing what other companies were paying for the same type of work.

See reviews by: Helpful|Rating|Date|All