Exhausted - Escrow Assistant Zillow Employee Review

3.0
Sep 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, stock options, great opportunities to be in different peer groups for support

Cons

Working 12+ hours a day and still not enough time to keep up with all job tasks. Customers, outside real estate agents and lenders disappointed with level of professionalism. Management would rather point fingers at escrow staff instead of helping, we are supposed to be "better together " which is a company core value. No work life balance within our team.

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Zillow Response
4y
This is Jim Weld, VP Title and Escrow. Thank you for the feedback. We are experiencing unique times right now in the company, so much rapid growth and pivotal changes. In turn, we sometimes have had more business than we can process. We are committed to remedying this and have recently put in plans to help address these issues. We discussed this in our all-hands meeting recently. We'll continue to communicate our plans, status, and progress. If you would like to take this discussion further please reach out to me. Thank you.

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2.0
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

4
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