Excellent Company but not as transparent as advertised - Pricing Analyst Zillow Employee Review

3.0
Nov 8, 2021
Recommend
CEO approval
Business Outlook

Pros

-My direct colleagues and indirect colleagues were all excellent humans. ZO really put thought and effort into who they hired and created a really amazing team full of diverse backgrounds. But at the same time it was like a well-oiled machine. -The health benefits are amazing. The other benefits are amazing. They give you a lot of freedom to work a schedule that is best for you. -There is high value on mental health, employee happiness, and understanding. It felt like whoever spoke to you was really listening. -Everyone wants to teach and help others to learn. -Their core values, properly practiced, are certainly pillars of a great company. -It really was the greatest company I ever worked for.

Cons

The transparency is more foggy than transparent. I found out that there would be layoffs from someone else who is not and has never been a Zillow employee. It was embarrassing that we were the last to know when it was our livelihood. Prior to the layoffs, between the announcement to pause home buying and the layoff announcement, everyone had questions. Everyone asked if there was a possibility of layoffs. Everyone was asking the right questions to decide what was going to happen next. No one ever said “no there will not be layoffs” but the implication to me and to everyone else is that there weren’t going to be layoffs. Higher-ups used different tactics to pull the “wool” over our eyes so to speak. There were analysts hired within a month prior to the layoff announcement. They claimed ti have created 5 entirely new positions to the ZO division implying that it was expanding so much that they needed to create new positions. These positions were annoyed about 2 weeks before the layoffs were announced. The decision to layoff 25% of the company is not a split second decision. This had to have been at least a conversation for several weeks, if not months. The “new positions”, the busy work during the paused time, the encouraging pricing meetings and “plans” for 2022 all feel like lies and tactic to keep people from seeking other employment and leaving before ZO was ready. I get that layoffs happen. I understand that business is business and this iBuyer model was not done properly and the division had to be dissolved. It’s business. But when you’re a company that preaches inclusivity, transparency, and employee appreciation, taking all of these ridiculous steps to keep the hood over our eyes was too much. Hiring people so close to the layoffs, creating “new positions”, answering our questions about job security with positivity and assurance is just dirty. I can’t speak for anyone else but I know that if someone came to me and said “hey there may be a chance of layoffs”, it would give people a chance to restructure their lives and secure their future.

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Zillow Response
4y
Hello, This is Jeremy W, Chief Operating Officer. We are committed to learning from this and will be spending the time in the coming weeks and months to understand where we have opportunity to emerge stronger and poised for continued growth. Right now, we are focused on winding down Zillow Offers, supporting our employees and serving our customers. Our focus on Zillow 2.0, and enabling a much more modern and digital real estate transaction, remains. Thank you. -- Jeremy

Explore other reviews about Zillow

5.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
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Pros

remote culture as well as excellent benefits

Cons

not enough transparency into company wide issues

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Zillow Response
6d
We're glad Cloud HQ and benefits stood out during your time with us. Transparency is something we know matters to our people, and we appreciate you naming it. It's feedback we take to heart as we continue to grow. Thank you for your review.
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

7
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