Great place to work! - Senior Mortgage Loan Officer Zillow Employee Review

5.0
Jul 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Focusing on the purchase market, while being flexible to open things up to refis when the market allows for it helps to minimize the ups and downs that rate fluctuations can create for LO income. Self-sourced leads so we're not relying on third-party lead sources competing with multiple lenders for borrowers. We've tightened up pricing to provide very competitive rates for borrowers and our operations staff is top notch working WITH you to find ways to get deals done rather than finding ways to deny loans and they're moving through files extremely quickly at this time. On top of that, we have very competitive pay on commissions and amazing benefits. I'm done hopping around to different lenders with the market and would like to make this my permanent home!

Cons

They are constantly changing and looking for ways to improve their processes for the better, but you have to be on your toes and ready to learn new lead types and systems as they progress. It is a positive that they're constantly looking to improve but it can be tough to get settled and in a groove when things are getting changed frequently. If you're not willing to adjust and adapt, then it may not be a great fit for you.

Explore other reviews about Zillow

5.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

remote culture as well as excellent benefits

Cons

not enough transparency into company wide issues

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

6
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