Thoughtful Management + Great Team - Customer Success Manager (CSM) ZoomInfo Employee Review

5.0
Sep 27, 2021
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo is growing at a rapid rate, and there are always opportunities for growth within. Because ZoomInfo is an information software, they're wonderful at tracking personal growth for their team members, and giving rewards based on numbers. Management's kindness and thoughtfulness is a breath of fresh air, compared to other large/fast-growing companies.

Cons

Pre-boarding and initial onboarding and training made for a bumpy start. Because they are growing so quickly, there's a lot to keep up with at all times, and the training never stops. But that is also half the fun!

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ZoomInfo Response
4y
Thanks very much for taking the time to leave thoughtful feedback. This is indeed a great place to grow, and since we give our employees a lot of responsibility, we make sure we reward and celebrate success. We are constantly looking for ways to improve our pre-boarding and onboarding experience as we want your experience with ZoomInfo to be excellent from the get-go. Between our Learning & Development and Sales Enablement groups, we’re working hard to smooth out any bumps or wrinkles. If you have any specific feedback you’d be willing to share, the L&D team would welcome it! Please reach out to them at your convenience or send a note to HRfeedback@zoominfo.com. – ZoomInfo Employee Experience

Explore other reviews about ZoomInfo

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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