A really solid place to work - Senior Customer Success Manager ZoomInfo Employee Review

5.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Everyone is very helpful and kind, and most importantly COMPETENT. This place is run by people who know what they are doing, and generally do their jobs very well. Pay is pretty good, and they are obviously making a push for better pay equity. There are constant internal promotions, and if someone is having a hard time in their role, they will be given other opportunities internally they could excel at. My manager was great, and I truly believe she cared for me as a person, as well as an employee.

Cons

They have grown VERY fast in the last two years, and some growing pains exist. Internal processes change often, and it is hard to keep up with. There is also not a central location to review or confirm correct processes. There needs to be some streamlining, but it really isn't that big of an issue. Also, 'unlimited pto' really just means no one takes pto, and you won't get paid out earned pto when you leave

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ZoomInfo Response
4y
Thanks for your feedback on working at ZoomInfo. We are pleased to know that you have had a good experience with us and felt cared for. We certainly are growing fast and are working to ensure systems and processes are streamlined and unified across the company. We offer unlimited PTO to empower employees to own their work/ life balance as it best serves them. We believe that offering this to our employees promotes an equitable experience for all employees, no matter their unique needs. -The Employee Experience Team

Explore other reviews about ZoomInfo

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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