Customer Service Representative - Customer Service Representative Zymo Research Employee Review

4.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Training starts in MFG for 2 weeks for everyone no matter who you are, assembling the DNA & RNA Kits. Good to know the process and the products. No question is to dum. Training with the CS Manager step by step , patient and showing you the how to's and why's. Owner is very humble and really cares about his employees and customers. Thanks everyone by providing free lunch on Thursdays. In return Work Hard in a fast pace enviroment doing the best work you can. Everyone is so nice and "chil" here. Pleasant enviroment for sure.

Cons

Growing Pains - in 8 years they had to move to bigger facilities. Started in a garage with 8 people in 1994 but currently have 167 employees and moving again locally in 2019 to a bigger facility. Constantly changing . Must be willing to go with it.

Explore other reviews about Zymo Research

5.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

They were very flexible with me when I had to take time off and supported the fact that I wanted to expand outside of what was in the job description. I was allowed to work on a marketing project and even started tech support training, which I couldn't finish because of the end of my employment.

Cons

Sometimes the work felt very repetitive in the role I was working.

3.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- great work culture - team orientated atmosphere - collaborative communication - catered lunches 1 day a week

Cons

- limited growth opportunities - top-down management style - no performance reviews

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