Pros
- Good people to work with - Cool office - Stock Plan
Cons
What was once a fun, exciting tech company is now a typical corporate sellout. athena's only concern now is how to cut costs so that the numbers will look good on paper in order to attract buyers. The small group segment is a joke and the poor clients that are trapped into using athena are constantly suffering. athena is attempting to pivot to the hospital segment and selling an inferior, incomplete product to these small hospitals while totally disregarding the small practice segment. Sales is trained to sell "as a billing service" and by the time the clients have fully onboarded, fired their in-house billers, and begin to submit claims, it is too late. They are then told "we are not a billing service" and it is much too difficult for the practices to spend the time and energy to switch back to a better EMR. athena was once a great product but is now a "bait and switch" product. I feel terrible for any doctor or practice out there that is having to deal with all that is going on. My advice would be to run away, terminate your agreement, and move to an EMR that actually has your success as a priority. athena's only priority is to look profitable on paper. The entire Client Support Center will be moving overseas and the Account Management team who once were responsible for 40-60 clients are now attempting to manage 150-180 clients each. It is a disaster. Employees are overworked, underpaid, and all of the fun perks are now gone. They just released 500 employees and that is just the first wave. Again, I cannot be more clear, athena no longer has the customer's best interest in mind. It is all about shaving off $100 -130 million by Q3 of 2018 for a sale.
