athenahealth reviews

4.1

84% would recommend to a friend

(2,859 total reviews)
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Bob Segert

88% approve of CEO

76% positive business outlook

athenahealth has an employee rating of 4.1 out of 5 stars, based on 2,859 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The athenahealth employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
3.0
May 24, 2018
Recommend
CEO approval
Business Outlook

Pros

A few ago I wrote about how this was the best job I ever had. A lot has changed since then, most of it for the worst. You may be fine here, or you may not. It's definitely not a horrible place to work, but it sure seems like it some days when comparing it to how it used to be just a couple years ago. > The vast majority of the people you work with directly are awesome. > Work/life balance is fantastic. There are a days now and again where you are expected to be in the office, but usually you can work from home whenever you need to. > A lot of new projects and technology coming into play in the last year. I don't know anyone in Austin who is still writing Perl code on an ancient monolith anymore. > For the most part, the managers I've worked with over the year have been excellent and most people have a positive relationship with theirs. > The company mission is inspiring, although depending on where you land you might be doing nothing more than moving data around and not feeling inspired by your day job. > Free breakfast tacos on Mondays. Other basic free snacks and drinks are available as well.

Cons

Most of the employees right now are not unhappy. The company has been bleeding talent since last October when they laid off 10% of employees to placate a whiny shareholder. If you decide to accept an offer, you should realize that you are likely replacing someone who quit. > Senior leadership is awful in many ways. No matter how far down the ladder you are, they will make decisions that will negatively impact your morale and career on a regular basis. > The CTO, Prakash Khot, is full of bad ideas but thinks himself an infallible messiah of tech. I've never seen a leader take an organization high in morale and productivity and drag it down so low. Example: he decided a few months back that all teams across the entire company should consist of exactly 3 developers (with few exceptions). Every engineer that I've talked to about it said it is the stupidest idea that they ever heard. > Highly political and back-stabbing environment. The CTO used company-wide layoffs last October to forcefully remove the entire senior leadership team in Austin. These were the best leaders I've ever worked with in my life and did their jobs extremely well, but the CTO resented them for pushing back against his demands and often awful agenda (see: 3 developer teams). Morale in Austin has absolutely plummeted since and shows no signs of recovery. > Low autonomy for certain groups and teams. If you don't have any desire to design anything and are content with just taking orders from above, you'll be fine. > The company is notorious for re-orgs because SLT at the top are incompetent and unable to provide any stability. This often means having your project abruptly canceled (even if it's 99% done) for BS reasons like a change in SLT's "vision". About half of the projects I've worked on have been canceled for one reason or another > Career advancement isn't really based on performance, but more on luck. I've watched many great engineers be held back in their careers because they were in the wrong place at the wrong time (project got canceled on them) or had a manager who was too busy to notice their impact or didn't care. HR has taken notice and is making solid steps to improve this though.

2.0
Feb 13, 2017
Recommend
CEO approval
Business Outlook

Pros

- Meaningful pockets of great, intelligent people - Some teams have a healthy culture (when they can insulate themselves from the madness) - If you are talented, do quality work, and can deal with absolute madness with a straight face most of the time, you will probably get promoted - Pretty decent PTO that you can actually use on some teams - Ever decreasing in frequency, yet still cool feeling that you are making some type of concrete, incremental improvements in healthcare to make things work better - For 1-5 minute bursts, the dogs in the office can have a calming, therapeutic effect, until you walk away and realize you are in a place where nothing makes sense anymore

Cons

- Senior leadership swirl and erratic decision-making push down chaos to those who have to try making sense of conflicting guidance or no guidance - Just when you are starting to figure things out and get a bit of momentum, some arbitrary, poorly communicated directive and/or another re-org makes you have to start all over again - New CTO doesn't have a clue. Compounding this, CEO seemingly doesn't have a clue that CTO doesn't have a clue. By all means, keep trying to copy and paste "well this worked at Salesforce seven years ago" solutions to a different industry in a different time and see how it goes. Hint: it's going poorly. - Odd, cult-like insistence that strict Agile will magically fix everything, at the expense of common sense in many cases - The people who are most frustrated now are increasingly the intelligent, high-performing contributors and leaders who are simply running out of patience with athena's nonsense

2.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Before I would have said this is a great place to work for college students fresh out of school. They'll grind you down, cheat you on benefits, and underpay you, but leave you with a wealth of experience and connect you with some of the most amazing people you'll ever work with. Cloud-based technology is definitely the future, and it's a great foundational idea. However, with many of the current issues, such as layoffs and turnover, the company is highly unstable and doesn't appear that it can remain competitive in the long term. So maybe consider side-stepping this company for the year or two, and see if things turn around after that.

Cons

Poor management abounds. Senior leadership is always changing directions and focus, to the extreme frustration of clients and employees. Middle managers are untrained (I mean this literally - we have no manager training program), leading to petty kingdoms full of unprofessional leaders who play favorites and make poor decisions based on politics alone. You're generally unable to get promoted above one cohort unless you leave for another company and come back - oddly, they love this. This same culture led to the eCW situation, which is highly concerning.

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athenahealth Response
8y
Thanks for the candid feedback here. In terms of your feedback about management training, we do have a robust management training program that was rolled out for the 2nd half of 2017. Over 80% of athena's managers went through this program and it was met with great success. We have more coming in 2018 with a newly revamped athenaU leadership team! We have noticed a couple of questionable claims and really appreciate your advice on how to retain top talent. We welcome continuing the conversation. E-mail us at askathena@athenahealth.com.
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