“If you don’t like here then leave” - Customer Support Specialist eClinicalWorks Employee Review

Awful management. Long hours. Low compensation. Constant 30 calls in queue. So much micromanagement. The mentors watch your screens from their computers and if they see you not taking a call you will get a message asking you to get back on the phone. You cannot catch a break. Everyone quits within the first year so the managers expect everyone to pick up the slack. You are supposed to also meet these unreasonable metrics because that’s how you get a raise. The metrics are unreal. Management won’t change it but all it manages to do is make employees care more about numbers than actually helping the clients. Are we here to help or are we here to meet numbers? We cannot do both.