Supervisors hate weak agents...why? - Support Team ecobee Employee Review

Hello, thank you for taking the time expressing your thoughts and concerns. I’m glad to hear that you’re feeling great about your employment experience at ecobee. I want to ensure we foster an environment where employees can excel and feel valued. On the flip side I’m also not thrilled to hear you feel the Supervisory team is not maintaining a positive and supportive environment. We maintain an open-door policy for people to express their feelings/concerns to next level management or HR. If you feel you are being treated unfairly I would encourage you to speak with your Supervisors or Manager to start. As our team continues to grow, Supervisors who are new to managing people are continually supported to help them develop their people management skills to better handle situations. As any progressive business organization, ecobee has established guidelines around unplanned absenteeism. The company provides generous time-off allowances that permits employees to apply for days off when needed. Not unlike any other customer service department, we define metrics that will allow us to meet/exceed customer expectations. If we’re are not taking care of our customers, our competitors will. Hiring great people that will live our company values and take pride in what they contribute will ensure we continue to provide top tier customer service. The Leadership team is responsible for developing their team members through coaching/mentoring /training and invest considerable time through this process. If you feel you have not been fully supported, then improvements are needed. I would be more than happy to meet with you in confidence and assure you that your concerns will be addressed. Thank you, Andrew G (Director, Customer Service)