Customer Support - Customer Support Representative ecobee Employee Review

- So today was a busy day in the support department After being burnt out from taking calls after calls after calls, I wanted to take a 5 minute breather which was taken by permission of the supervisor. The only matter was the current supervisor was active in some important duties and I thinking it was a better idea to ask the available supervisor on floor to take breather would be a better idea to avoid any distractions. Turns out, it was not a good idea because some how or the other, I offended my actual supervisor by not waiting to ask for taking a breather. I did not by any means attempt to offend and apologized immediately for a 5 minute breather that I took. Which was still no good and was warned thst the company will not tolerate the action. Yes, I am aware of the hectic schedule supervisors have on a daily basis. Yes, I could in fact be in fault for that. But yet, I apologized immediately despite taking permission. I got sent off back to work and got a little teary eyed on the fact that despite working on the awkward shift times that I have been placed in, which inpacts hugely on my social life. Living alone in a country without parents, working hard and doing my best to show up at work to be there for our customers. The care the drive and everything.. There is no recognition or even a pat on the back saying somethung like ´you know what, you did a great job today, try doing even better’ .. instead you get ´this company will not tolerate this act, thats all i have to say’ It is 3 A.M in the morning currently as i am writing this message. I honestly love the company and the work ethics. But I cried today because this is the result of no matter how much driven you are, and shows that this certain department, is more on favouraitism and no equality. Thank you ecobee.