Disrespectful Support Management & Poor Scheduling - Technical Support Representative ecobee Employee Review

It is crystal clear, support managers have no respect for their employees. Anyone says otherwise, serving their agenda as that's the only way to survive in this department. Support management doesn't have the same vision as the CEO or the COO. What we hear in company meetings from a passionate CEO and the actions of some of these titleholders at support is the opposite. They do not embody the core values that they preach. They are not open and have no integrity. Many incidents of breaking trust, but they want us to trust them. Constantly taking people into the rooms, berating and belittling employees, even to the team leads and supervisors. I have seen many colleagues and supervisors in tears in recent times. They can't speak up, we all have to choose- stay quiet or lose your job. Terrible schedule! It has gotten worse. They implemented a tool that doesn't work. Many of us reported to the manager but was advised it's our fault, we don't see it right!! It's always our fault, we are just damn peasants. What do we know about scheduling!! Schedule changes week to week now, the explanation is business needs. What a baloney. The tool doesn't work at all. With the frequent changes in schedule, it's hard to keep track, on top of that you CANNOT check your schedule outside of work!!! We used to be able to do it before with the old system, even from our phone, now we can't. This is unbelievable! Whoever made the decision to switch, let's sit down to check on your skills matrix, shall we? - Decision Quality? Poor! Did you even test it? Also, they punish you for being 2 minutes late for a schedule that changes on the fly and you can't check outside of work. Many people around planning their exits, just because of how we are being treated by the management, not the customers. Looks like there will be no one left but the management to take calls.