Downhill fast - Agent ezCater Employee Review

1.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Unfortunately a lot of the positives have been cut back or taken away completely.

Cons

The new CEO (promoted from CFO) only cares about numbers and has a very condescending approach. He has implemented a handful of changes that make no sense, harm employees and are killing the company’s culture almost overnight. The new bonus structure that was announced is extremely unethical. ISO grants were discontinued without notice. Now, the company needs to meet a goal to get a bonus. And get this - the folks doing all of the work (IC and lower level managers) earn a lower target bonus than the management team. It’s 10% if you have a “higher up” role and 5% for people doing the boots on the ground work. - Why do people at the bottom of the totem pole, who are doing all the work, get the least reward *if* the company meets goal? - This is incredibly backwards. If you want to incentivize the folks who you actually need to do the work that’s making change, don’t treat us like this when it comes to bonuses. Why was this not even across all levels? Benefits have been removed without warning, yet a company principle is to trust in transparency. - Flexible PTO is now capped, tracked, and micromanaged. Salaried employees are expected to clock in and out, have their time off micromanaged, but are also expected to stay “late” to make sure the work gets done. - Benefits that have been advertised for years were stripped away. Summer Fridays have been eliminated and parental leave has been reduced. - The timing is extremely short notice which has resulted in inequitable benefits across the team. Expectant mothers will have different benefits solely based on when they give birth. All of this in the name of — what? Losing the culture and work life balance this company has thrived on?

Explore other reviews about ezCater

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really love working at ezCater and having the opportunity to collaborate with so many different departments. One of the things I value most is the people. There is a strong sense of teamwork, support, and shared purpose across the company. I also appreciate the fast-paced culture and the chance to be part of an evolving company that is continuously growing and improving. The remote and hybrid model offers a great work/life blend, and Together Weeks provide meaningful in-person time to connect and strengthen relationships. Despite the recent changes, I trust that management and leadership are guiding us in the right direction and continuing to provide the resources and information we need to succeed. Overall, ezCater is a place where I feel proud to contribute, grow, and collaborate. Work/life blend The people The fast paced culture Being part of an evolving company Remote/hybrid model Together weeks for in person time

Cons

Cant think of any, really enjoying going to work (remotely) every day!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and the people. I have worked with some of the most talented, compassionate, and customer-focused coworkers of my career. They genuinely care about one another and about delivering an exceptional customer experience. The culture that once existed was something truly special.

Cons

The company has changed dramatically, and not for the better. There have been multiple rounds of layoffs, including a significant reduction in force recently and another round before Thanksgiving. Each time, the remaining employees have been expected to absorb more work with fewer resources. Burnout is widespread, morale is low, and many employees are actively looking for opportunities elsewhere. Leadership often feels disconnected from the day-to-day reality of the people doing the work. Decisions seem to prioritize short-term cost savings over employees, culture, and long-term success. Benefits have also moved in the wrong direction, including substantial reductions to PTO and sick leave, while expectations continue to increase. The saddest part is watching the incredible culture that made ezCater stand out slowly disappear. The company used to value work-life balance, employee well-being, and trust. Today, many employees feel overworked, undervalued, and uncertain about the future. I joined ezCater believing it was one of those rare companies that truly lived its values. Looking back, that promise feels like it has faded. The people are still amazing—they’re the reason many of us stay—but leadership has made it increasingly difficult to see a long-term future here.

10
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