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ezCater

Engaged Employer

ezCater reviews

2.4

26% would recommend to a friend

(468 total reviews)
avatar

Nihad Rahman

28% approve of CEO

25% positive business outlook

Ratings by category

3.1

Work/Life balance

3.0

Diversity & inclusion

3.0

Compensation and benefits

2.4

Culture & values

2.3

Career opportunities

2.2

Senior management

ezCater has an employee rating of 2.4 out of 5 stars, based on 468 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ezCater employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

468 reviews
1.0
Jul 1, 2024

How far this company has fallen.

Account executive
Recommend
CEO approval
Business Outlook

Pros

I have never worked with a more caring, passionate and smart group of people. The culture has been incredible... until recently.

Cons

Recent changes in leadership has killed the company culture recipe which used to be held in such high regard. New CEO has been anything but transparent since taking over and when he is challenged he gets defensive and childish. The new CEO has brought in his silicon valley buddy to be the new CRO and in less than 3 weeks there has been a major layoff and a reorganization. How can a responsible CRO make such dramatic changes in THREE weeks unless he had access to the books/numbers prior to joining the organization??? Is this even legal? Teams were never given the chance to advocate for themselves or help educate new leader on how they can add value. Current employees are now operating on fear and have been given such egregious comp goals that it seems like they are just being forced out. The new reorg and goals are only self-serving to the very top and new CEO only cares about going public and hitting his HUGE sales numbers for a strong IPO.

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ezCater Response
2y
Thanks for sharing your perspective. I agree, our people are super caring and passionate. Our goals and organizational structure evolves based on our business growth and needs, but continuing to foster a culture of transparency, kindness and collaboration remains our top priority. If you’re open to it, I’d welcome a chance to speak further so I can better understand your feedback. Please reach out to me directly if interested. With sincere appreciation, Diane
1.0
Jul 2, 2024

Moved fast and broke a lot of things

Sales
Recommend
CEO approval
Business Outlook

Pros

-great coworkers -work from home

Cons

Long one so bare with me. New CEO and CRO came in and gave us their word they would not change the culture. Within the same breath, completely destroyed the notorious culture that the majority of employees started at. Everyone lives in fear of the next move. Laid off our best leaders, and nearly half of its employees. Raised goals to be unobtainable. Communication is lower than poor. Zero transparency (but when CEO is questioned on it, he says it goes both ways and will not own up to the obvious lack of transparency). Company morale is at an all time low, and days are now being spent working on resumes to find a better company, or to prepare the inevitable lay offs. New leadership does not care to listen to their employees. Just accept the awful changes, or leave. "Grow at all costs" is the absolute best way to describe our new leadership. This is not the company it was.

avatar
ezCater Response
2y
Thank you for sharing your perspective. I’m sorry to read about your concerns within our Sales organization. Like all businesses, our goals and organizational structure evolves based on our stage of growth, strategic priorities and business needs. Our culture remains a top priority, and we aim to uphold a transparent environment where people feel heard and are excited to do great work together. I’d love the opportunity to speak with you about your feedback in greater detail. If interested, please reach out to me directly. With sincere appreciation, Diane
1.0
Apr 15, 2026

Starting to act like all the other greedy corporations

Customer service agent
Recommend
CEO approval
Business Outlook

Pros

The people below C-Suite are great and are trying to keep our heads afloat with all the changes and attitude we get from C levels. The worker bees are so helpful and supportive of one another.

Cons

Unlimited PTO is now limited, tracked, and micromanaged. So now it’s limited PTO - that they still call unlimited PTO because if they offer regular PTO that could actually be cashed in when/if you leave the company. So we can’t earn PTO that translates to actual money AND we don’t have unlimited PTO. Total grift. All of the perks that Nihad PROMISED he wouldn’t take away are gone. New rules, restrictions, and an overall attitude that the bottom have got to hustle more for less is gross and on par with how CEO’s are treating the people who do the work. Nihad promised he wouldn’t replace employees with AI but we are seeing how he loves to create false trust then rip things away so I’m sure that’s coming - but it will be framed as “more efficient” and told to smile and keep quiet. Firing a ton of experienced sales people and account executives only to hire a bunch of new ones for less money who don’t know what they are doing - making more work for the rest of us to train while still getting our regular work done. More more more for less less less. The percentage of even our “livable wage” raise yearly is laughable. Then to be offered a measly 5% bonus while the top gets 10% feels like another kick.

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Glassdoor has 480 ezCater reviews submitted anonymously by ezCater employees. Read employee reviews and ratings on Glassdoor to decide if ezCater is right for you.