It was good until it wasn't - Anonymous employee ezCater Employee Review

1.0
Jul 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None left. Remote work, I guess. Morale is so low that everyone's comfortable openly sharing that they're looking for other jobs, so you don't have to hide it.

Cons

All the drawbacks have been pretty well articulated in other reviews, and I wholeheartedly agree with them; things like arbitrary layoffs, constant "restructuring", new director-level/C-Suite hires from Silicon Valley are plentiful and mainly operate as Yes Men for Nihad while our teams are under-resourced and burnt out, changing priorities and roadmaps with more work, more surveillance and unrealistic delivery expectations, useless software that tracks your "individual contributions" with zero nuance around what the full SDLC entails, major changes in technical direction mandated by people without any technical knowledge or experience, and fantastical ideas about reasonable delivery timelines, ignoring seasoned engineers and architects with deep institutional knowledge (people who were good at saying No have been laid off or left), worsening benefits, pay isn't competitive and raises don't keep up with inflation, so I've basically gotten a pay cut every year for the last 4 years in a row. There are more, but I think that's enough to warn anyone off from working here. One of the most striking things about all of this is that a coworker who left was told in their exit interview that everyone who's leaving is citing upper leadership as their reason to leave -- usually people leave a job for better pay, or because they don't like their manager, or because they lose interest in the work. That's not the case here. There are kind, smart people who work here who don't want to be treated like they're stupid for making legitimate criticisms of company-level or department-level direction/policies. Leadership could've gotten the growth they wanted if they'd continued to treat their employees well, but instead they're creating a workplace environment that's just going to lead to churn and burnout. The HR rep said it was the first time they'd ever seen anything like it at this scale in their whole career. It all boils down to this: leadership is terrible, and that's not going to change.

Explore other reviews about ezCater

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really love working at ezCater and having the opportunity to collaborate with so many different departments. One of the things I value most is the people. There is a strong sense of teamwork, support, and shared purpose across the company. I also appreciate the fast-paced culture and the chance to be part of an evolving company that is continuously growing and improving. The remote and hybrid model offers a great work/life blend, and Together Weeks provide meaningful in-person time to connect and strengthen relationships. Despite the recent changes, I trust that management and leadership are guiding us in the right direction and continuing to provide the resources and information we need to succeed. Overall, ezCater is a place where I feel proud to contribute, grow, and collaborate. Work/life blend The people The fast paced culture Being part of an evolving company Remote/hybrid model Together weeks for in person time

Cons

Cant think of any, really enjoying going to work (remotely) every day!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and the people. I have worked with some of the most talented, compassionate, and customer-focused coworkers of my career. They genuinely care about one another and about delivering an exceptional customer experience. The culture that once existed was something truly special.

Cons

The company has changed dramatically, and not for the better. There have been multiple rounds of layoffs, including a significant reduction in force recently and another round before Thanksgiving. Each time, the remaining employees have been expected to absorb more work with fewer resources. Burnout is widespread, morale is low, and many employees are actively looking for opportunities elsewhere. Leadership often feels disconnected from the day-to-day reality of the people doing the work. Decisions seem to prioritize short-term cost savings over employees, culture, and long-term success. Benefits have also moved in the wrong direction, including substantial reductions to PTO and sick leave, while expectations continue to increase. The saddest part is watching the incredible culture that made ezCater stand out slowly disappear. The company used to value work-life balance, employee well-being, and trust. Today, many employees feel overworked, undervalued, and uncertain about the future. I joined ezCater believing it was one of those rare companies that truly lived its values. Looking back, that promise feels like it has faded. The people are still amazing—they’re the reason many of us stay—but leadership has made it increasingly difficult to see a long-term future here.

8
See reviews by: Helpful|Rating|Date|All