Pros
Remote work was handled well, the people who worked with customers made the daily work good, and the time off WAS nicer than most modern places offer. Working with the smaller restaurants would also be a treat to help their excitement.
Cons
Where to start. This company was a dream to work for when hired. Reading all of the hiring materials made it feel too good to be true. Meeting the leaders in my interviews showed me it was legit. This place really was special and had me happy to come in every single day. I would recommend a career path to everyone I knew, take pictures with the ezCater logos at businesses, and tune in whenever a commercial came on. It was so easy to be loyal to a great company. Then our leadership changed at multiple levels. The new CEO was previously the CFO and seemed like a genuinely fit leader for ezCater's "people first" work culture. He seemed like a personable person and cared about the teams he took under his wing. But slowly over the course of his tenure and other leadership changes, it's obvious that money became the most important thing to this company. The most obvious and egregious example of this was in June when a random Tuesday morning they laid off 25 frontline customer support agents and a handful of trainers, partner success agents, and other roles in favor of outsourcing. This was easily the most inhumane way this company has ever laid anyone off en masse. When the CEO first came into his position, he made it a point to tell all of us that the first lay off he did with our sales team involved him meeting with everyone 1:1 himself before letting them go. We weren't afforded that same courtesy, instead all of us were pulled into 15 min meetings throughout the day and deactivated before we could say bye to anyone. Watching everyone go out and waiting our turn. Before this, the company also changed several important things for ezCater's culture. There is a lot that can be said, but I'll list them out because there really is too much. 1: They changed their PTO / leave rules to mash sick time and PTO time together. They also changed maternity leave on mothers who were already pregnant, essentially pulling the rug out from under them and changing everything they had planned for rather than grandfathering anyone in. 2: Along with those changes, they have taken away a long time running ezCater tradition in the Summer for half-day Fridays. The problem here is that everyone was okay and understood this was already a generous perk, however they removed it a month before it started after stating they would not touch it. People planned family events on these Fridays already and had caused undue stress for them while showing they could not be trusted. The CEO cited that this is something no other company does and we have to get better. He then very obviously showed that he is scared of competitors entering ezCater's domain. 3: The company hired a consulting team to update their core values. The previous recipe captured so much of ezCater's culture that made it a great place to work and a great company to work with from the outside. Everyone upheld the values of this culture recipe. Then they said it needs to change because the company is changing. They asked the company to chime in with what they think the new recipe could look like. Before we even had a chance to voice our opinions, they clearly took DEI off of it. Showing that it's no longer a priority and ezCater does not care about it's people or the minorities that work for them. All of these changes were made by leadership who told us to embrace change and that this is normal. They got defensive whenever we tried to voice what isn't working and that the direction doesn't make sense on the ground level. Prior to this, being open was encouraged by leadership to shape the company. The only thing that has truly changed was leadership, and it's going to continue driving the company into the ground or until they get bought out, which may be what they're trying to do with all of these changes anyway.