Caterer Partnerships - Anonymous employee ezCater Employee Review

3.0
Dec 6, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment. Great people. Tons of fun perks to take advantage of including intramural sports, weekly lunches, beer o clock, etc. Great product as well. Providing a service that can help both sides of their marketplace immensely. The company is headed in the right direction.

Cons

The pay for a “sales” role is well below most other tech companies. The Partnership department really is not a true sales role as there is not revenue being closed. Instead, it is about pushing people to sign up for the platform (even if they don’t understand English) that simply adds to the value prop for the national sales team to bring in real revenue. In other words, you are replaceable. This is extremely evident by recent changes to the commission structure that are seemingly designed to weed people out. If you hit the unrealistic numbers that 90% of the team consistently misses you can make close to 6 figures, but unless you can handle making 2000 phone calls a month to many ESL customers, that is unlikely. The “unlimited vacation” policy has changed in a way that it deters people from taking time off as it would be impossible to make on a lofty numbers, resulting in a paycuts. Also, the company prides itself on being transparent but frequently sends mixed messages depending who you speak with. Management was never on the same page. Was clear they cared less about developing talent and more about volume addition to the caterer network.

Explore other reviews about ezCater

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really love working at ezCater and having the opportunity to collaborate with so many different departments. One of the things I value most is the people. There is a strong sense of teamwork, support, and shared purpose across the company. I also appreciate the fast-paced culture and the chance to be part of an evolving company that is continuously growing and improving. The remote and hybrid model offers a great work/life blend, and Together Weeks provide meaningful in-person time to connect and strengthen relationships. Despite the recent changes, I trust that management and leadership are guiding us in the right direction and continuing to provide the resources and information we need to succeed. Overall, ezCater is a place where I feel proud to contribute, grow, and collaborate. Work/life blend The people The fast paced culture Being part of an evolving company Remote/hybrid model Together weeks for in person time

Cons

Cant think of any, really enjoying going to work (remotely) every day!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and the people. I have worked with some of the most talented, compassionate, and customer-focused coworkers of my career. They genuinely care about one another and about delivering an exceptional customer experience. The culture that once existed was something truly special.

Cons

The company has changed dramatically, and not for the better. There have been multiple rounds of layoffs, including a significant reduction in force recently and another round before Thanksgiving. Each time, the remaining employees have been expected to absorb more work with fewer resources. Burnout is widespread, morale is low, and many employees are actively looking for opportunities elsewhere. Leadership often feels disconnected from the day-to-day reality of the people doing the work. Decisions seem to prioritize short-term cost savings over employees, culture, and long-term success. Benefits have also moved in the wrong direction, including substantial reductions to PTO and sick leave, while expectations continue to increase. The saddest part is watching the incredible culture that made ezCater stand out slowly disappear. The company used to value work-life balance, employee well-being, and trust. Today, many employees feel overworked, undervalued, and uncertain about the future. I joined ezCater believing it was one of those rare companies that truly lived its values. Looking back, that promise feels like it has faded. The people are still amazing—they’re the reason many of us stay—but leadership has made it increasingly difficult to see a long-term future here.

10
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