The ezCater culture is dead and won’t come back - Anonymous employee ezCater Employee Review

2.0
Jul 7, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The money is decent if you are in the right position

Cons

They advertise a culture that no longer exists. The new CEO ruined the culture and doesn’t respect it or the people. Announcements about IPO have been replaced with monthly layoffs and demotions (March - current). Every month they let some more people go at all levels so that they don’t have to claim that it’s an official layoff but we all know it is. transparency is no longer something that the company supports so you never know when it will end. We are scared to talk on zoom since IT can see everything. We are not allowed to share information like we did before and all the higher ups lie to us about what they are doing. When the new CEO took over last year he said that he would not bring in his friends or do layoffs. That was clearly a lie. One that he continues to tell even though we all see something different. Since they got rid of the HR leaders and replaced them with lawyers, there is no one to talk to that you can trust to be fair. The CEO yells at employees and goes toe to toe with anyone who asks questions. Multiple people including managers have gone to the Chief HR Lawyer to complain about the CEO and the abrupt changes. She responds with protection and excuses. Everyone is scared everyday. That was never the case under the old CEO. There is no transparency or support. Most of the best senior people are gone now. The managers who are safe seem to be the most toxic and act like the CEO. An example is replacing the Chief of Sales that everyone liked with his friend who took over as the new Chief revenue officer. His first major decision was to lay off and demote people in sales after only a few weeks. That had to be a plan from the CEO who keeps telling everyone that he isn’t planning any layoffs. Save the headache. I would only recommend coming to ezCater if you like being manipulated and treated like a number.

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ezCater Response
2y
Thank you for sharing your perspective. Like all businesses, we evolve our goals and organizational structure based on our stage of growth, strategic priorities and business needs. I’m sorry you disagree with some of the changes that have been made and feel our culture and transparency are not what they used to be. Additionally, I’m very concerned you feel that I cannot be trusted to be fair. In both my Chief People Officer and Chief Legal Officer roles, I always strive to be fair and honest with all of our employees. I would very much appreciate the opportunity to speak with you about the concerns you’ve raised. If you’re willing to do that, please reach out to me directly. With sincere appreciation, Diane

Explore other reviews about ezCater

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really love working at ezCater and having the opportunity to collaborate with so many different departments. One of the things I value most is the people. There is a strong sense of teamwork, support, and shared purpose across the company. I also appreciate the fast-paced culture and the chance to be part of an evolving company that is continuously growing and improving. The remote and hybrid model offers a great work/life blend, and Together Weeks provide meaningful in-person time to connect and strengthen relationships. Despite the recent changes, I trust that management and leadership are guiding us in the right direction and continuing to provide the resources and information we need to succeed. Overall, ezCater is a place where I feel proud to contribute, grow, and collaborate. Work/life blend The people The fast paced culture Being part of an evolving company Remote/hybrid model Together weeks for in person time

Cons

Cant think of any, really enjoying going to work (remotely) every day!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and the people. I have worked with some of the most talented, compassionate, and customer-focused coworkers of my career. They genuinely care about one another and about delivering an exceptional customer experience. The culture that once existed was something truly special.

Cons

The company has changed dramatically, and not for the better. There have been multiple rounds of layoffs, including a significant reduction in force recently and another round before Thanksgiving. Each time, the remaining employees have been expected to absorb more work with fewer resources. Burnout is widespread, morale is low, and many employees are actively looking for opportunities elsewhere. Leadership often feels disconnected from the day-to-day reality of the people doing the work. Decisions seem to prioritize short-term cost savings over employees, culture, and long-term success. Benefits have also moved in the wrong direction, including substantial reductions to PTO and sick leave, while expectations continue to increase. The saddest part is watching the incredible culture that made ezCater stand out slowly disappear. The company used to value work-life balance, employee well-being, and trust. Today, many employees feel overworked, undervalued, and uncertain about the future. I joined ezCater believing it was one of those rare companies that truly lived its values. Looking back, that promise feels like it has faded. The people are still amazing—they’re the reason many of us stay—but leadership has made it increasingly difficult to see a long-term future here.

10
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