Nepotism at its finest - Marketing ezCater Employee Review

1.0
Jul 19, 2024
Recommend
CEO approval
Business Outlook

Pros

If you were here under original leadership you got to see what it feels like to have leaders that knew how to lead its teams to success will being genuine and transparent. You felt valued because they found good people and placed them where their talents were. You felt safe because leaders were always honest with you and open to feedback even happy because you got to fully show up. We all loved our jobs and you could tell. Ezcater was a unicorn that set the standard for a healthy workplace, promoted work life balance, practiced DEI, and prioritized its people and their career development.

Cons

Under current leadership ezcater no longer meets its own standard let alone the standard of a ‘’Best Workplace’’. We went from thriving to surviving almost overnight. We went from being the biggest ambassadors, telling our networks about this place to the need for a union. We went from ‘’Ask me anything’s” (AMA) to being yelled at for asking relevant questions and making relevant comments following a 3rd round of layoff’s and firings. Not to mention there has yet to be a formal company wide announcement of how massive the changes were. The CEO and his CRO bestie have organized a top down dismantling of culture and integrity. They changed EVERYTHING and simultaneously increased goals. They weaponized pay with the help of its legal team to ensure they no alarms are set off. The most mind blowing part about it is we don’t forsee this making us more successful let alone eligible for any of the accolades it once had.

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ezCater Response
1y
We want all of our people to have an amazing experience at ezCater, and I am sincerely sorry that this has not been the case for you recently. Our company is growing, and with that comes some change. But one thing that hasn’t changed is our commitment to our people and our culture. We want to ensure that ezCater continues to be a great place to work and one where different voices and perspectives are heard. I’d welcome your ideas on how we could address your feedback to make your experience better, so I hope you’ll reach out to me directly to discuss. If you’re more comfortable talking to someone else at ezCater, I encourage you to connect with your manager or another member of the People team as your perspective is important to us. My best, Diane

Explore other reviews about ezCater

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really love working at ezCater and having the opportunity to collaborate with so many different departments. One of the things I value most is the people. There is a strong sense of teamwork, support, and shared purpose across the company. I also appreciate the fast-paced culture and the chance to be part of an evolving company that is continuously growing and improving. The remote and hybrid model offers a great work/life blend, and Together Weeks provide meaningful in-person time to connect and strengthen relationships. Despite the recent changes, I trust that management and leadership are guiding us in the right direction and continuing to provide the resources and information we need to succeed. Overall, ezCater is a place where I feel proud to contribute, grow, and collaborate. Work/life blend The people The fast paced culture Being part of an evolving company Remote/hybrid model Together weeks for in person time

Cons

Cant think of any, really enjoying going to work (remotely) every day!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and the people. I have worked with some of the most talented, compassionate, and customer-focused coworkers of my career. They genuinely care about one another and about delivering an exceptional customer experience. The culture that once existed was something truly special.

Cons

The company has changed dramatically, and not for the better. There have been multiple rounds of layoffs, including a significant reduction in force recently and another round before Thanksgiving. Each time, the remaining employees have been expected to absorb more work with fewer resources. Burnout is widespread, morale is low, and many employees are actively looking for opportunities elsewhere. Leadership often feels disconnected from the day-to-day reality of the people doing the work. Decisions seem to prioritize short-term cost savings over employees, culture, and long-term success. Benefits have also moved in the wrong direction, including substantial reductions to PTO and sick leave, while expectations continue to increase. The saddest part is watching the incredible culture that made ezCater stand out slowly disappear. The company used to value work-life balance, employee well-being, and trust. Today, many employees feel overworked, undervalued, and uncertain about the future. I joined ezCater believing it was one of those rare companies that truly lived its values. Looking back, that promise feels like it has faded. The people are still amazing—they’re the reason many of us stay—but leadership has made it increasingly difficult to see a long-term future here.

10
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