Pros
The only Pro is some of the management is down to earth
Cons
HR department and certain Customer Service supervisors sucks!!! It has been proven their goal is to find any reason to force knowledgeable and qualified individuals out of the roles based on a conversation and/or interaction with a fellow colleague. They would rather keep individuals on the contact center team (especially for the TA product) that have no common sense, passion, work ethics and minimal knowledge of the long-term care product. They are more focused on "how you talk (tone)" versus on "what you convey (knowledge)". One particular supervisor, will pretend they have your back but in the background encourages others to report any "negative" thoughts and interactions to their specific "friend" in HR. They are threaten by anyone that possess more common sense and/or knowledge. They ONLY hire individuals they know personally and can help fulfill their agenda. They will layoff an individual indicating their position is phased out but within 60 days, bring in someone else for the SAME duties but different title.