Empower reviews

3.8

71% would recommend to a friend

(2,419 total reviews)
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Edmund F. Murphy III

79% approve of CEO

70% positive business outlook

Empower has an employee rating of 3.8 out of 5 stars, based on 2,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Dec 8, 2022
Recommend
CEO approval
Business Outlook

Pros

100% remote Good benefits $85k base, paid hourly (overtime eligible)

Cons

Too many to list: Unrealistic goals Systems are archaic, always something wrong Inferior product offering, embarrassing Bait and switch client meetings; offer complimentary review, then pitch products that don't fit for the client Tons of Cold Calling, was told there wouldn't be any Managers are unqualified vs advisors they hired Lots of promises from management, ZERO delivering; blame advisors for the complete mess the Director and management team built Lots of gaslighting from management making advisors believe they're the problem

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Empower Response
3y
Thank you for your feedback. We always encourage associates to speak up, share ideas, and provide honest feedback so we can constantly improve both the associate and customer experience.
3.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- Stable and growing company - Brand recognition continues to grow - Excellent benefits (401k matching, excellent healthcare with HSA funding, unlimited PTO) - Big enough company that you can transfer to other positions if you network well - CEO cares about this work and the people - Colleagues are generally nice and down to earth; employees often make lifelong friends here; most employees are older and have families, and work to live vs living to work - Resources like LinkedIn Learning and tuition support are available for go-getters who want to learn - A good place to absorb and grow your skills, especially for early career professionals

Cons

- Talent management’s main concern is keeping costs (aka salaries) low rather than hiring the brightest minds and proactively retaining talented employees. Expect annual raises that are below cost of living increases and bonuses between 5-8% for levels below AVP (vs senior leaders who are bonused at 100%+ of base) - Investment in DE&I is surface-level and has much room for improvement (like compensating ERG leaders and building out a dedicated DE&I team) - Promotions are often political rather than performance-based; no clear path to advancement; managers are coached around saying no during salary conversations but not coached around advancing deserving talent. Managers that do try to promote their directs are discouraged from doing so. Many managers feel stuck and/or ineffective and unable to adequately support their teams. Good managers ultimately leave. - Top performers don’t stay, which leaves skills gaps in important functions and impacts morale - High turnover and an attitude of “we’ll just hire someone else” leads to burned out, overworked recruiters who don’t have bandwidth to maintain an empathetic, human-centric recruiting process - Tech stack is behind the curve. We were using Office 2013 in 2019. New hires expecting to use Slack and Zoom will be disappointed. General knowledge of technology among the average employee is poor.

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Empower Response
4y
We pride ourselves on internal mobility opportunities, strong Business Resource Group engagement as part of our Diversity, Belonging & Equity strategy, and a culture that is rooted in our values. We hope associates take advantage of the many opportunities to grow and develop as we continue growing as a company.
Viewing 37 - 39 of 2,419 Reviews

Glassdoor has 2,524 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.