Empower reviews

I read these positive review and I can't believe they are describing the same company. Where to start...I've never experienced a more shoddily-run, inefficient, top-down, pennywise-pound-foolish, messy organization in my entire career. IT systems are bottom of the barrel, don't integrate well with each other, and those systems which could be fixed with some tweaking or re-optimizing, the organization doesn't care enough to invest some time and effort into fixing them. What does that lead to? Lots of manual work (editing PDFs, etc), lots of paper-pushing, workarounds, band-aids, etc, which means lots of errors, which management subsequently frames as the individual employees' fault, and not resulting from creating and sustaining such a poorly-optimized structure. Processes, similarly, are launched without proper stress-testing, resulting in procedures with more holes in them than a wheel of Swiss cheese, and they're left that way as 'good enough'. The result of creating such a technical and procedural minefield is that A LOT of coworkers play CYA and point finger at each other to avoid getting in trouble, when in reality blame lies squarely on the leadership that has a) created this mess, and b) refuses to invest in help to fix it. It makes for a toxic work environment. You talk to your coworkers about this, and they basically say, well, I can't control any of this or make it better, so I'll just stick around for the paycheck and take my lumps. Meanwhile, those people who wish to be valued by and invested in the organization they work for, they just leave..and guess the caliber of those who remain? All this to say: Empower simply does not view operational excellence as a priority, and that is hurting employees, customers, and, should this negligence continue, the organization's long-term viability.

The Mass Mutual 401k side of the business is an absolute dumpster fire. Very poorly planned by management and leadership. Everything is duck taped and falls on the shoulders of the lower level employees. Executive leadership and management have taken no action to make improvements. Employees in client services are demanded to fix everything on the fly. The client service manager role is a terrible position within the organization. I would not recommend it. Employee retention has been awful. It’s a revolving door in client services. Look for another organization that has better leadership and established direction.