Empower reviews

Seem to be outsourcing jobs, don’t value employee tenure, have chopped salaries from firms they’ve acquired making those employees get paid less for the same or more work.

The call center is a modern slavery machine. Yes, you worked from home back calls are back to back. At the call center where I am now, I have 2 minutes between calls, during my time at Empower there was no break between calls. I ended my days with a dry mouth and hurt throat. The manager I had micromanaged the team. Days off were limited and we had Mandatory Overtime. It was not a choice, you had to work overtime. I had calls nonstop and no way to get time off. It was a tough place to work at. The pay is not good enough for all the verbal abuse you receive. There is no way to move to a position where you do not talk all day. Where I work now, I am not on the phone all day every day.