Empower reviews

3.8

71% would recommend to a friend

(2,429 total reviews)
avatar

Edmund F. Murphy III

79% approve of CEO

69% positive business outlook

Empower has an employee rating of 3.8 out of 5 stars, based on 2,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
4.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Managers are very supportive, no one is constantly over your shoulder, Lots of room for growth

Cons

If you're working from home getting help isn't as immediate.

4.0
Aug 16, 2025

Financial Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. Organized onboarding. Great training.

Cons

Employer constantly adding more work and raising expectations with no salary increase.

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Empower Response
10mo
Thank you for your feedback on onboarding and training. We understand the concern about workload and expectations, and we are focused on balancing performance goals with fair compensation and recognition.
5.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

This is the third time I've worked for Empower or one of its predecessors, beginning in 1995. Each time I come back, I wonder why I left in the first place! Pros: Interesting, fulfilling work Amazing managers Great comp, benefits and HR policies

Cons

I work remotely, which I enjoy, but I'm a long distance from the rest of my team

avatar
Empower Response
10mo
We’re thrilled to hear Empower has been a rewarding place for you across your career journey. It’s great that you’ve found the work fulfilling and our managers and policies supportive. Remote work is a big part of our culture, and we have virtual collaboration events to strengthen team connection across distances.
Viewing 163 - 165 of 2,429 Reviews

Glassdoor has 2,534 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.