Is Empower a good company to work for?

Empower has an overall rating of 3.8 out of 5, based on over 2,534 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at Empower to a friend and 69% have a positive outlook for the business. The best reviews about Empower have been left by employees working as Vice President , Senior Relationship Manager and Director .

Does Empower pay their employees well?

According to anonymously submitted Glassdoor reviews, Empower employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Empower. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Empower?

71% of Empower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Empower 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Empower?

Software Developer (58) , Retirement Representative (57) , Customer Service Representative (55) , Retirement Consultant (46) , Manager (42) , Retirement Specialist (36) , Software Engineer (34) , Senior Software Engineer (33) , Director (31) , Specialist (31) , Associate Specialist (30) , Senior Retirement Consultant (30) , Client Services Manager (29) , Relationship Manager (29) , Analyst (26)

What are the pros of working at Empower according to real employee reviews?

"The benefits regarding match and healthcare are good and comprehensive." ((in 283 reviews)); "Work life balance is great" ((in 141 reviews)); "Great experience and culture." ((in 127 reviews)); "Great people within the company and enjoy spending time with each other outside of work." ((in 126 reviews)); "Pay is good and competetive" ((in 107 reviews))

What are the cons of working at Empower according to real employee reviews?

"If your manager is bad you won’t like it" ((in 56 reviews)); "No training whatsoever" ((in 44 reviews)); "Upper management does not care about the workers." ((in 29 reviews)); "Long hours (for my role)" ((in 20 reviews)); "some very old technologies" ((in 14 reviews))

What are employees saying about Empower layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Empower layoffs and their outlook for job security at Empower in 2026.

What are the top reviewed Empower locations?

Denver , Greenwood Village , Greenwood Village , Overland Park , Milwaukee , Boston , Andover , Hartford , Englewood , New York , Houston , Colorado Springs , Los Angeles , Scranton , Dallas , Kansas City , Phoenix , Charlotte , Atlanta , Washington , Philadelphia , Kansas City , Dubuque , Miami , Orlando , Newark , Somerset , Detroit , Austin , Chicago

Empower reviews

3.8

71% would recommend to a friend

(2,429 total reviews)

Edmund F. Murphy III

79% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Empower has an employee rating of 3.8 out of 5 stars, based on 2,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

1.0

Aug 14, 2025

Worst Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good learning, can facility was good

Cons

Everything went haywire when the higher management was hired. People from top management come to office drunk, but there’s no one to question them. No respect for employees even to the managers. The top management shouts at the managers in front of their team and few of them are not treated as human beings also. Employees are forced to send resignation letters to hr. If questioned then they’re given left right center in front of everyone. Work culture is so toxic that none of the employees are happy to work there. Even though I was terminated for no reason to date my team members call me and ask me to come back to work as they feel they’re well treated and their concerns are taken care of. I request you to please take this matter seriously and consider to restructure the higher management.

Empower Response

10mo

Based on examples given in the review, this does not appear to be related to Empower.

1.0

Aug 13, 2025

Service drifting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Managers excellent. Used to be a job growth company, now growth overseas.

Cons

Callers would be transferred from the Philippines center to me angry about the service. I told my Manager several times and my manager raised it up. it would was announced the Philippines center was getting more.

Empower Response

10mo

Thank you for sharing your perspective. We appreciate your recognition of our managers and acknowledge the concerns raised about offshore growth and service experience. We remain committed to delivering strong service across all channels and ensuring employee feedback informs our decisions.

3.0

Aug 6, 2025

Meh

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

Good people and good benefits. 100% work from home.

Cons

Feels like a start up in the financial industry. Way behind competition with account offerings and reputation. Systems never work for reps and it’s all dysfunctional.

Empower Response

10mo

We’re glad you’ve had a positive experience with benefits and remote flexibility. We are also investing in technology and innovation to better serve both our clients and our employees.

Viewing 166 - 168 of 2,429 Reviews

Jobs at Empower

Wealth Advisor (Wealth Management - Premier/Brokerage) - Remote

Senior Wealth Advisor & Practice Lead - Wealth Management/ Personal Strategy - Nationwide Remote

Financial Customer Service Professional

Modeling COE Leader Anaplan/Pigment

Greenwood Village, CO

Empower

Empower reviews

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Worst Management

Service drifting

Meh

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