Empower reviews

Within the call center, the idea that quantity over quality is an exercise in futility. Retirement Representatives are not equipped to function under the monumental pressures placed on them, especially given the lackluster internal resources available.

As with any merger, there are bumps, but as the company solidified into one org, a lot changed with the benefits package and PTO policy, and not in a way that signaled that they wanted to retain and attract top talent Outsourcing to India (which was sold to employees as way to be a 24/7 company) People are under a lot of stress here and it shows in their attitudes and how difficult they can be to work with A lot of useless meetings Being thrown into projects with no idea what the goal of the project is Not renewing contracts with some contractors only to turn around and hire another contractor for the same role (FT permanent employees end up needing to re-train these new hires every time)