Short breaks, and lunches so inside most of the day
Expensive, but not so healthy or delicious food
Poor training, not a united front, different answers given to customers
Outdated practices
Poor retention rate
Parking is not great
The way recognition is done is strange to me. A lot of people are doing a great job, and I'm not saying that everyone should get a prize or a shoutout, but figure out how to show your people that they're doing a great job even if a customer hasn't offered feedback.
No separate sick leave. Why not have 5 separate days for sick leave along with PTO?
Think colds, periods, emergencies, bereavement, car accidents,etc...wouldn't it be good to not have to tap into your personal time off? The job can be stressful at times, so this would be a nice incentive. Instead of offering hotel stays when the conditions are terrible, why not have an area of beds within the center or close the center altogether for rep safety? Train more remote workers for this purpose. It would save the company money.
Working remotely isn't immediate or even soon after you train, but in the interview, it seemed like a given. It's not.
Some managers are better than others. Unfortunately, you are assigned a manager and if they're not as proactive then its kind of a disadvantage to you. Managers that encourage their reps, see opportunities for them to advance, and teach them as much as possible are great managers. Depending on who you're assigned to, you may not get that.
