Empower reviews

Way too many meetings - u will have no time for anything else. You’re expected to study for your license, train for your job, and take tons of other mandatory trainings. Unauthentic managers- a lot of shady things being done in the background by managers and they are protected by their superiors due to the fact that they have been with the company for a long time. They promote an open door policy, but it’s all a lie the moment you have something to say that goes against anything they are doing they single you out and treat you like you’re the problem. They will say things like, “ she/he is the only person who has these complaints” but the truth is people are just afraid to speak up because they know nothing will come of their concerns. Even if I was, the only person speaking doesn’t one person’s voice matter? Not according to them you’re the problem. Micromanaging- Things that you would not think would be an issue are; like being on camera for meetings and trainings forget the fact that you are interactive and participating they have to see your face at all times. It’s is invasive and intrusive, and on top of that, you have to have a smile painted on your face otherwise your supervisor will report it to their superiors (Btw there’s a lot of that tattle telling& gossip very much like high school). They don’t leave room for you to be human. You can’t have a bad day. A lot of fakeness fake smiling fake laughing at dry jokes that aren’t funny. You might not think it’s a big deal now but imagine doing that five days a week 8 hours . You start to feel like a carbon copy or a robot, very unhealthy. No privacy- all of your business is shared in team meetings. A lot of pressure to get licensing but with no health. Plus horrible training especially if you’re new to the industry. Mental exhaustion one day of work feels like one month. If u don’t take time away from your laptop u will spend all day working with a massive headache and body soreness by the time you get off line. Management is overworked and rarely available instead they have supervisors acting as managers and doing a horrible job at it. The pay might seem ok but when you factor in the amount of hours that you’re putting into studying off the clock it’s a joke Lastly no diversity look at the org chart

A lot of cons Be prepared for something to go wrong with the systems at least 3 times per week. Whatever Empower uses is ancient. There is a rather negative energy floating around. Everyone wants to leave, and no one wants to take another call. There is very little opportunity to move in the company, even for those overly qualified to change. The call center is an 18-month commitment before you can switch. Empower tries to keep people in the call center so other roles are never advertised internally. You'll be bombarded by emails that don't matter to you. Your important meetings will be canceled when the call volume is high so it's up to you to learn about any changes. Empower focuses on customers, not their employees. However, everything that is implemented doesn't actually help anyone. There is a huge disconnect between call center workers and upper management. Instead of listening to reps, reps become statistics. Empower claims to focus on the customer, but instead of giving customers the proper tools to help them better understand their accounts, Empower makes everything harder and more confusing. It's not surprising why there's a high call volume. No one can actually log in online without being locked out, which requires calling in to unlock the account or to wait 24 hours. Online access is like going to war with the app or website. Empower is severely lacking the manpower to handle this many customers and plans. Every employee is burnt out and exhausted, but upper management keeps acquiring new plans to expand. The pay is not as competitive as they make it out to be. After working and being abused by rude customers, you get 2%-3% raise possibly. There are incentives, but they're mostly sending out $5 gift cards that count toward taxable income.