Empower reviews

ALL POSITIVE REVIEWS ARE DONE BECAUSE THEY ARE TOLD TO. THEY ARE NOT THE TRUTH. I was contacted through email for an interview via zoom. Which the first time the recruiter didn't show up, which should have been my first clue, so a second one was rescheduled. During the interview, I was told all these great things and made all these promises. Unlimited PTO, Monday- Friday work schedule, overtime IF WANTED, career advancement, etc. Thats what sold me on the job but I was mistaken. During the first part of orientation was good, was learning a-lot and starting to like it, then it went down hill from there. The Monday- Friday schedule that was offered ended up being a lie, we were told Saturdays would be mandatory. Then as training went on, the amount of information was just piled on without giving us time to digest. Constantly being told phone calls are recorded, if you say certain words you could fail a call and be coached. Couldn't leave desk, UNLESS it was break or lunch time. If you are a minute late, you get coached, if you clock out late you get coached. You can't say work like "y'all" or "ma'am or sir" because they are now part of WOKE culture, but not because they care, only because of how it looks on them. SPENT 2 DAYS listening to a diversity and inclusion training. When we had a-lot of questions or wanted to discuss things so we understood the, we were told we couldn't because their wasn't time. Basically they wanted to train us as fast as they could to handle the call volume without adequately training us. The company may be great but their constant micromanaging and LACK of training made me hate it 2.5 weeks in. Even when side by sides were starting, employees who've been there a while were letting us know the scoop. You'll constantly be micromanaged and coached over the LITTLEST things. Even if you "move up" in the call center, you don't get a raise. You just get more call volume and a different title. This company is a joke.