Is Empower a good company to work for?

Empower has an overall rating of 3.8 out of 5, based on over 2,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at Empower to a friend and 69% have a positive outlook for the business. The best reviews about Empower have been left by employees working as Vice President , Senior Relationship Manager and Director .

Does Empower pay their employees well?

According to anonymously submitted Glassdoor reviews, Empower employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Empower. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Empower?

71% of Empower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Empower 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Empower?

Software Developer (58) , Retirement Representative (57) , Customer Service Representative (55) , Retirement Consultant (46) , Manager (42) , Retirement Specialist (36) , Software Engineer (34) , Senior Software Engineer (33) , Director (31) , Specialist (31) , Associate Specialist (30) , Senior Retirement Consultant (30) , Client Services Manager (29) , Relationship Manager (29) , Analyst (26)

What are the pros of working at Empower according to real employee reviews?

"The benefits regarding match and healthcare are good and comprehensive." ((in 283 reviews)); "Work life balance is great" ((in 141 reviews)); "Great experience and culture." ((in 127 reviews)); "Great people within the company and enjoy spending time with each other outside of work." ((in 126 reviews)); "Pay is good and competetive" ((in 107 reviews))

What are the cons of working at Empower according to real employee reviews?

"If your manager is bad you won’t like it" ((in 56 reviews)); "No training whatsoever" ((in 44 reviews)); "Upper management does not care about the workers." ((in 29 reviews)); "Long hours (for my role)" ((in 20 reviews)); "some very old technologies" ((in 14 reviews))

What are employees saying about Empower layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Empower layoffs and their outlook for job security at Empower in 2026.

What are the top reviewed Empower locations?

Denver , Greenwood Village , Greenwood Village , Overland Park , Milwaukee , Boston , Andover , Hartford , Englewood , New York , Houston , Colorado Springs , Los Angeles , Scranton , Dallas , Kansas City , Phoenix , Charlotte , Atlanta , Washington , Philadelphia , Kansas City , Dubuque , Miami , Orlando , Newark , Somerset , Detroit , Austin , Chicago

Empower reviews

3.8

71% would recommend to a friend

(2,426 total reviews)

Edmund F. Murphy III

79% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Empower has an employee rating of 3.8 out of 5 stars, based on 2,426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

1.0

Jun 1, 2015

Don't do it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You learn about investing and retirement benefits

Cons

They don't tell you it's a call center. They don't tell you about the stress. They don't tell you about the inefficiency. They don't tell you that YOU ARE THE SCAPEGOAT. The managers don't do anything but update you when they are going to be out of the office. There is no accountability for management

3.0

May 31, 2015

Participant Services Rep

Participant services representative

Recommend

CEO approval

Business Outlook

Pros

Ability to get Series 6 and 63 Great experience in the financial services industry

Cons

Typical Customer Service role. No extra incentive. Job is the same every day.

1.0

May 27, 2015

Empower has a lot going for it.

Manager

Recommend

CEO approval

Business Outlook

Pros

The technology and infrastructure is very solid. The Highest leaders of the organization are working to change the retirement outlook for the nation, which is a very worthwhile endeavor.

Cons

The overall message is at best diluted and at worst not adhered to at all as the Mission cascades down the organization to the many key contributors dealing with the public.

Viewing 2299 - 2301 of 2,426 Reviews

Jobs at Empower

Bilingual Financial Customer Service Representative (El Paso)

Bilingual Financial Customer Service Representative (Las Vegas)

Financial Customer Service Professional - Las Vegas Remote

Retirement Plan Advisor- Scranton/PA

Empower

Empower reviews

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Don't do it

Participant Services Rep

Empower has a lot going for it.

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