Empower reviews

3.8

70% would recommend to a friend

(468 total reviews)
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Edmund F. Murphy III

80% approve of CEO

67% positive business outlook

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468 reviews

Reviews about "Compensation"

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4.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

8+ weeks of training. The calls are fairly easy once you understand the material and actually start taking calls. Remote work. The knowledge that helps you in your personal life. Good pay for a call center that is remote.

Cons

Closes at 8PM MT. If you are a morning person, you might end up on a late shift. You have to stay in your role for 18 months before you can move around.

1.0
Dec 21, 2022

Beware

Recommend
CEO approval
Business Outlook

Pros

There are some great individuals, mentors, and leaders within the organization. You just need to really work to find them.

Cons

Lack of Trust: I was promised a promotion, but was not awarded it after being led on for 5 months even though I met the definition of the senior role while also doing the work 2 additional roles. I was not provided any feedback on how I could improve myself to get a promotion the next time. Poor Management: The team was told by a senior leader that despite 7 departures from the team within a 8 month period, there would be nothing done to retain talent. No Financial Equity: Being part of one of many acquisitions, I was not paid the same rate as an Empower equivalent role for 11 months before I assumed this role. If I had stayed in my previous role, I still wouldn’t have had my pay scale aligned. They also constantly mention the markets as an excuse to cut spending for everything, including promotions, hiring, travel, and bonuses/raises. Too Acquisition Focused: The organization is so focused on rivaling Fidelity that they constantly acquire competitors even though they haven't even completed the work that they have on their plate. I was pulled back to be shared with my old acquired area because leadership would not approve of vacant positions to be backfilled. Because of this work, I was supposed to get a bonus however that also was not delivered upon.

5.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great management depending where you work, tools to grow within company, work remote, flexible PTO

Cons

pay not very competitive, work hours can vary

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Empower Response
3y
Thank you for your helpful feedback. We embrace workplace flexibility and strive to offer resources and opportunities for associates to grow their careers with Empower. Compensation is part of an overall total rewards package. Many factors determine compensation including performance, capabilities, functional knowledge, organizational impact, and mastery of role. Hours are based on business and customer needs.
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