Encore Global reviews

3.1

45% would recommend to a friend

(3,107 total reviews)

Ben Erwin

52% approve of CEO

40% positive business outlook

Encore Global has an employee rating of 3.1 out of 5 stars, based on 3,107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Encore Global employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 27, 2011
Recommend
CEO approval
Business Outlook

Pros

It's a job and during the busy season you can put in a lot of hours.

Cons

As a senior technician, I came to PSAV with project management experience. I immediately recognized inefficient work methods and a serious lack for the technicians regarding their well being. For example, even though 15 minute breaks are mandatory by law and company policy, management made no effort to have their employees take a quick rest after hours of walking and setting up gear, etc. The base of operations for the tech.'s is a dingy store room. There was no refrigerator or snack machine to allow the employees to refuel from the heavy work at times. Instead, the hotel staff would sneak in food or the tech's would salvage food from the rooms where clients just had been. Very unprofessional and less than a class act. After noticing the shortfalls I made recommendations to my superior. They were ignored. The following week I called for a meeting to discuss this and see how I can improve by either trying to implement or just sit back and observe. Little did I know that a decision had already been made to fire me for such actions. They said it was for lack of "hustle" and not knowing the gear well enough. That was b.s., but they needed a reason to remove me so they offered me "freelance" status and requested I put in writing to cover their ass for firing me so quickly. I have not heard anything since. And their pay is insulting, especially for knowledgeable techs. Raises equate to about .50 cents per year per hour. In short, you are treated like a slave with high expectations and little reward.

2.0
Oct 15, 2011
Recommend
CEO approval
Business Outlook

Pros

director year end bonus is nice, but can be dependent on more than just the property you work at. Management tends to back off and let you do your job with minimal interferance

Cons

Felt deceived when made 'salaried' and promoted to director of a one person property. When paid hourly I actually made more based on the amount of hours I worked. Now I end up working 60 hours a week, but make less than I would have as a hourly technician with overtime.

4.0
Sep 9, 2011

Fair company to work for, with exciting opps

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Different every day. The job keeps you on your toes and you have the chance to work with a variety of people.

Cons

Silos we're hard to overcome. I understood some divisions had preference over others. Compensation was great but could have had more of an accountability measure for profitability built into it.

Viewing 3043 - 3045 of 3,107 Reviews

Glassdoor has 3,292 Encore Global reviews submitted anonymously by Encore Global employees. Read employee reviews and ratings on Glassdoor to decide if Encore Global is right for you.