Like I said, awful place to work. 50-55 hour weeks. They tell you it’s 47.5 hour weeks when you are in the hiring process but it rarely happened. Your “salary” of let’s say 48,000 is technically hourly and it is contingent on you working those overtime hours. So you need to work 47.5 hours to even reach that salary they propose to you. The nature of the job is like being a robot. Anything the customer wants, they get. The company has created a monster because customers know if they complain or throw a fit we were trained to write anything off to make them happy. We were PROMOTED based on our customer service score as a branch. So if you had a rude co worker that effected you moving up. Also promoted based on selling optional coverages that no one wants to buy. And if they do buy them most of the time they just end up spending a fortune, when they should have just used their own insurance. Because we were promoted off of the percentage of products we sold....employees were very unethical. Adding coverages on customers bills, giving them incorrect quotes with protection added on, slimy selling tactics. If you didn’t do this, you fell short compared to everyone else. Just a very corrupted way to retain and promote employees. They expect you to wear ironed dress shirts (light professional colors only) (collars can’t wing out) slacks, dress shoes, and a clean cut beard....all while you have to clean cars in a filthy garage. Water ruins shoes, dirt on vacuum ruins shirts and pants, sweating ruins your appearance..it’s ridiculous what they expect you to do. They are suppose to have service agents to clean the cars but it never works out like that. Most of the time they do not work hard or do not clean the cars very well. A management trainee usually cleans at least 5-6 cars a day. That’s a slow day it can be a lot more because every car has to be cleaned by the time you leave. Branches are always short staffed because the company does not want to pay for a full staff. People call out all the time because it is a very depressing tense place to work. You are required to get there at 7 and you usually leave at 6:30. Lunch breaks are suppose to be an hour but if it’s busy the branch manager will just get pizza for the branch and you work through lunch. It’s so unethical. You work weekends and nights get longer and you move up higher to a branch manager. Company is oblivious to the issues and how unhappy the employees are. I do not recommend to work here. I DO recommend to rent here because of how customers can get away with anything.
