Entrata reviews

3.6

65% would recommend to a friend

(719 total reviews)
avatar

Adam Edmunds

62% approve of CEO

67% positive business outlook

Entrata has an employee rating of 3.6 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Entrata employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

719 reviews
1.0
Aug 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Free food, good co-workers.

Cons

upper management is horrible, The workload, schedules and culture are Dickensian, the attendance policies are rigid attendance policies, the QA/ workforce analysts are condescending and arrogant, and finally-metrics are a joke. Agents are judgetd on how adept, they are at salesmanship. When I was hired on, I thought that this job was helping and serving the customer. Now, I realize that it is about hawking our client's wares, and slaving for the faceless client, the CEO, and management! If anyone who reads this is thinking of coming on board the good ship Entrata-Please think twice. Stay away from this wretched place!

4.0
Aug 6, 2015
Recommend
CEO approval
Business Outlook

Pros

I have never worked in such an autonomous position. I love that I have certain things to make sure I get done but then I have the autonomy to create, improve and help others. The barriers that once existed between departments are gradually fading away. Some may have said in their reviews that their experience here wasn't as great as they'd like it to be. I feel very strongly that your experience in life is what you make it. I know I'm in danger if I put blame on another department (or my own) over myself. The real issue is my own ability (or lack there of) to communicate well. So many potential escalations have been resolved because I've gotten out of my chair and gone up to talk to someone. I feel like this company is going to grow rapidly. We have so many brilliant people here who seem to want to make a difference in the market and I believe we will eventually take it over. That means not only the lives of employees will be impacted by that but the people we cater to. That makes me excited every day to come in and do what I do.

Cons

Communication. So many of the issues that we have could be resolved by better communication and tools. While we are state that we are an innovative company, that is limited to certain areas. We haven't mastered the art of communication from the top down or from the bottom up.

5.0
Jul 31, 2015

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the family oriented culture and the great activities that we can take our kids to. My kids always say I work at the coolest place

Cons

For some coming in from more established companies may not be able to handle software and process changes. Great product, but they are going to keep changing as the product continues to be developed and the company grows

Viewing 646 - 648 of 719 Reviews

Glassdoor has 724 Entrata reviews submitted anonymously by Entrata employees. Read employee reviews and ratings on Glassdoor to decide if Entrata is right for you.