Epsilon reviews

3.6

69% would recommend to a friend

(3,350 total reviews)

Sean Reardon

61% approve of CEO

60% positive business outlook

Epsilon has an employee rating of 3.6 out of 5 stars, based on 3,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epsilon employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Jun 4, 2019

Not a Product Company

Recommend
CEO approval
Business Outlook

Pros

Work from home option is nice, although all the offices are ghost towns now. Can be a great place to work out of college, it's possible to move up to a middle management position fairly quickly. Take it as a pro or a con, but many at the company have agreed, anyone who is at Epsilon past five years is still here for the lifestyle (i.e. once you get to a certain level the amount of work is minimal, the pay is ok, and you have the flexibility in schedule that allows you to focus on your life outside of work). All of that is great, but when the majority of middle and senior leadership are doing it, it leads to inefficiency and frustration for those that have to pick up the slack. As the saying goes, "Somebody's gotta make the doughnuts". Just don't be the doughnut maker here, and you'll be fine.

Cons

Constantly trying to position itself as a product company, but there are no products to sell, besides the email platform. Offshoring everything to India, but without a very good working model for those of us who are onshore. Read above, work/life balance can be fantastic (i.e, a lot more life than work) for those in upper positions, but can really suck for the worker bees. Pay attention to the titles, if you are "Sr" something, you'll probably enjoy it.

1.0
Jan 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Industry giant, strong brand, good benefits

Cons

lots of hierarchy, chain of command, inflexible, terrible to us onsite staff who were contracted out on a monthly fee basis, so we were worked 24/7.

avatar
Epsilon Response
1y
Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.
2.0
Nov 10, 2016

Potential being wasted

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Coworkers Great Technology Some great products

Cons

Management seems to be struggling to figure out how to improve margins but a lot of the steps taken seems to be doing more harm than good. Offshoring is once such a thing which doesn't seem to be yielding the anticipated benefits due to time zone constraints and quality of resources. There were some upper management changes made maybe in hopes of bringing about change. But these new people and their decisions are unable to bring in real change possibly because of the quality of decisions or due to the fact that a lot of these decisions are unilateral and opaque which fails to trickle down as they are intended. This lack of communication and collaboration seems like a perfect recipe to drive out some good people. Epsilon has always been a cheap company in terms of salaries,travel etc but this seems worse now maybe due to their revenue issues. The recent unlimited PTO is being described as NO PTO by most people maybe because they are aware of the underlying culture - just pretending to be hip can make you only so much hip.

avatar
Epsilon Response
9y
Global market realities are changing the business landscape requiring organizations and their people to adapt. Epsilon has a robust growth strategy resulting in a fast-paced work environment. Through this, we remain committed to doing what’s right for both our people and our clients as we strive to deliver superior solutions and better business results for our clients. We believe the recent management changes and a renewed focus on our core data, technology and agency offerings, coupled with the new HR programs we rolled out this year, will set Epsilon and our people up for success now and in the future.
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